Quality Management System

Quality Management System (ISO 9001)

Our Basic Quality Philosophy:

7 principles underlie our philosophy of meeting requirements of the legislation, standards and the customers from the perspective of sustainable management, and of continuous improvement.

• Customer orientation,
• Leadership,
• Involvement of staff,
• Process approach,
• Perfomance monitoring and Continuous improvement,
• Factual approach to decision making, and
• Mutually beneficial supplier relationships.

Our Practices:

Performance of all our business processes is measured and assessed, always seeking an opportunity for improvement. For this purpose:

• Comprehensive and effective document management
• Continuous learning and development activities (professional knowledge and personal development activities),
• Verification of the product purchased,
• Supplier assessment,
• Measurement of performance for terminal services,
• Passenger and customer satisfaction surveys,
• Employee satisfaction surveys,
• Periodical maintenance and inspections
• Calibration and verification (measuring devices and weighing tools that affect customer services),
• Air, water, soil and noise measurements,
• Risk assessments, and
• Assessments of results of internal audits are undertaken.